SHIPPING

What Are the Shipping Costs and How Long Does It Take For My Order to Arrive?

We offer free shipping on all domestic orders over $60. We have the following shipping options available in the U.S.: Standard Shipping (UPS Mail Innovations) - $6.00 flat rate to anywhere in the US Usually 2-5 business days and 2-day Shipping (FedEx) - $12.00 flat rate to anywhere in the US. . All orders placed before 13:00 will be sent out on the same business day. Orders placed after 13:00 will go out the following business day.

When Do Orders Placed Go Out For Shipping?

All orders placed before 13:00 EST will be shipped out on the same business day. Orders placed after 13:00 EST will go out the following business day.

Who Do You Work With For Shipping?

For Standard Shipping orders we work with UPS Mail Innovations. Standard orders arrive within 2-5 business days. For 2-Day Shipping we work with FedEx. For international shipping we work with APC and it can take between 10-14 days.

How Can I Track My Order?

You can track your order with the tracking information provided in your shipment notification email, or by logging in to your account on getnoosh.com. If you cannot find your email, check your junk mail, and remember to mark your mail as 'not junk' so you never miss important information on your order! If you still can't find your shipping information, reach out to hello@getnoosh.com & we will help you locate your order.

How Can I Change My Shipping Address?

Unfortunately, shipping addresses cannot be changed once the order is placed. Please email us at hello@getnoosh.com & we'll see what we can do to help you out.

Which Countries Do You Ship to?

We proudly ship to Australia, Canada, Germany, Israel, Italy, Netherlands, New Zealand, Spain, United Kingdom and United States. We are working on expanding our international shipping options, so if we do not ship to your country just yet, drop us a note at hello@getnoosh.com & we'll see what can be done.

RETURNS & EXCHANGES

What's The Return Policy?

We want you to feel amazing in your new tights. If you don't love them, send them back! If for any reason you are not happy with your product, we accept returns for all domestic orders within 30 days of delivery for a refund or store credit (depending on the case). Returns are free of charge. We will cover the return shipping cost on all U.S. orders with a prepaid return label. To process a return or an exchange, please email us at hello@getnoosh.com & we will set up the return for you.

Since these are intimate products, returned items must be undamaged, unwashed, and in their original packaging. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. 

We don't accept returns and/or exchanges for underwear, bandeau, and socks.

How Can I Request a Return?

To make a return, please email us at hello@getnoosh.com with your order number, and the product you would like to return and we will help you process the return.

How Can I Receive a Refund?

Once your return is received and inspected & if everything adheres to our policy, your refund will be processed and applied to the original method of payment. It usually takes 3-5 business days for the refund to be processed into your account.

How Can I Exchange my Items?

If for any reason you would like to exchange your product for whatever reason (the shade is off, the size isn’t quite right, or you’d like to exchange for a totally different style) we’ll make it happen! Please email us at hello@getnoosh.com with your order number, the product you would like to return, and the product you would like to exchange it for and we will help you process the return & replacement order.

SIZES AND SHADES

How Do I Know What Shade Fits Me Best? 

Most of our products come in 9 shades, ranging from light (Leche) to darker (Espresso). If you are choosing between 2 shades, we recommend going for the darker shade

Which Sizes Do You Carry?

Most of our products come in several sizes, ranging from XS to 3X. To find out which size fits you best, please refer to our size guide on the product page under “SIZE CHART”

OTHER

When will you release new products?

We are constantly working on developing new products that you will love! Subscribe to our newsletter to be the first one to know when new items drop!

My item is out of stock. When are you restocking?

We’re sorry the item you want is out of stock! We are working around the clock to restock it so you can have it as soon as possible. In the meantime, make sure to subscribe to our newsletter to be the first one to know when your item is back!