Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@getnoosh.com. If your return is accepted, we’ll send you a pre-paid return shipping label (free of charge), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@getnoosh.com. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
If for any reason you would like to exchange your product for whatever reason (the shade is off, the size isn’t quite right, or you’d like to exchange for a totally different style) we’ll make it happen! Please email us at hello@getnoosh.com with your order number, the product you would like to return, and the product you would like to exchange it for and we will help you process the return & replacement order.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.